The Quality of Health Office Services in Serving the COVID-19 Vaccine to Community Satisfaction in Garut Regency
DOI:
https://doi.org/10.36624/jisora.v6i1.94Kata Kunci:
Covid-19 pandemic, Quality of Service, Community SatisfactionAbstrak
The COVID-19 pandemic is one of the crucial health problems in Indonesia, so the government continues to strive to handle it, especially by vaccination. Vaccine administration is one of the preventive policies to minimize the spread of the virus. In Indonesia, the party in charge of holding the vaccination program is the Health Office. This makes the Health Office interact with the community. In exchange, of course, a relationship will be established. In this case, the community is the recipient, while the Health Office is the service provider. When someone receives a service, there will be satisfaction or even disappointment. Therefore, the researcher aims to review public satisfaction with the assistance of the Garut Regency Health Office when providing vaccinations. Then, researchers immediately made a study through quantitative methods by distributing a survey of 100 respondents using the purposive sampling method. This research questionnaire was distributed to vaccine service recipients at the Garut Regency Hall. The collected data was then analyzed using multiple regression with the help of SPSS 23 data processing tools. The results showed that three of the five service quality indicators affected community satisfaction. Indicators that affect public satisfaction include vaccine availability, vaccine information, and vaccination center infrastructure. Meanwhile, indicators for vaccinators and doctor behavior did not affect public satisfaction. Vaccine availability indicators are the most impactful part. Meanwhile, the behavior of doctors has the most negligible influence on community satisfaction.
Keywords: Covid-19 pandemic; Quality of Service; Community Satisfaction
Unduhan
Referensi
Agostino, D., Arnaboldi, M., & Lema, M. D. (2021). New development: COVID-19 as an accelerator of digital transformation in public service delivery. Public Money & Management, 41(1), 69–72. https://doi.org/10.1080/09540962.2020.1764206
Arsita, A. N. M., Sriatmi, A., & Kusumastuti, W. (2020). Faktor—Faktor yang Berhubungan dengan Kinerja Perawat di Unit Rawat Inap Rumah Sakit Umum Daerah Ungaran Kabupaten Semarang. MEDIA KESEHATAN MASYARAKAT INDONESIA, 19(4), 255–262. https://doi.org/10.14710/mkmi.19.4.255-262
Brewer, N. T. (2021). What Works to Increase Vaccination Uptake. Academic Pediatrics, 21(4), S9–S16. https://doi.org/10.1016/j.acap.2021.01.017
Chayomchai, A. (2021). EFFECTS OF SERVICE QUALITY, SATISFACTION, AND PERCEIVED LOYALTY IN TECHNOLOGY USE OF GENERATION Z CONSUMERS DURING THE COVID-19 SITUATION. Journal of Southwest Jiaotong University, 56(4), 300–310. https://doi.org/10.35741/issn.0258-2724.56.4.25
CNBC Indonesia. (2021). Meledak Lagi! Jabar Tambah 5.255 Pasien Covid-19 Hari Ini. Https://Www.Cnbcindonesia.Com/News/20210824170625-4-270889/Meledak-Lagi-Jabar-Tambah-5255-Pasien-Covid-19-Hari-Ini
Falcone, R., Ansani, A., Colì, E., Marini, M., Sapienza, A., Castelfranchi, C., & Paglieri, F. (2022). Trusting COVID-19 vaccines as individual and social goal. Scientific Reports, 12(1), 9470. https://doi.org/10.1038/s41598-022-13675-3
Fitriani, Cahya Tri Purnami, & Agung Budi Prasetjo. (2022). Analisis Kepuasan Pengunaan Sistem Pcare Vaksinasi Covid-19 pada Petugas Kesehatan di Puskesmas: Satisfaction Analysis of the Use of the Covid-19 Vaccination Pcare System in Health Officers in Public Health Center. Media Publikasi Promosi Kesehatan Indonesia (MPPKI), 5(4), 421–427. https://doi.org/10.56338/mppki.v5i4.2282
Hu, B., Huang, S., & Yin, L. (2021). The cytokine storm and COVID‐19. Journal of Medical Virology, 93(1), 250–256. https://doi.org/10.1002/jmv.26232
Humas. (2020). Presiden Putuskan Pembatasan Sosial Berskala Besar Opsi Atasi Dampak Covid-19. Diambil Dari Sekretariat Kabinet Republik Indonesia Website: Https://Setkab.Go.Id/Presiden-Putuskan-Pembatasan-Sosial-Berskala-Besar-Opsi-Atasi-Dampak-Covid-19/
KOMINFO. (2021). Penuhi Target WHO, Cakupan Vaksinasi di Indonesia Lampaui 200 Juta Dosis. KOMINFO RI. https://www.kominfo.go.id/content/detail/37962/penuhi-target-who-cakupan-vaksinasi-di-indonesia-lampaui-200-juta-dosis/0/berita
KOMINFO. (2022). Vaksinasi Covid-19 di Indonesia, Lini Masa Kebijakan dan Dinamika Pandemi. KOMINFO RI. https://www.kominfo.go.id/content/detail/44623/vaksinasi-covid-19-di-indonesia-lini-masa-kebijakan-dan-dinamika-pandemi/0/berita
Lasmita, Y., Misnaniarti, M., & Idris, H. (2021). ANALISIS PENERIMAAN VAKSINASI COVID-19 DI KALANGAN MASYARAKAT. Jurnal Kesmas (Kesehatan Masyarakat) Khatulistiwa, 8(4), 195. https://doi.org/10.29406/jkmk.v8i4.3056
Malawi. (2020). COVID-19 Update. United Nation Malawi.
Margarini, E. (2021). Masyarakat Indonesia Sambut Baik Vaksinasi Covid-19. Kementrian Kesehatan Republik Indonesia. https://ayosehat.kemkes.go.id/masyarakat-indonesia-sambut-baik-vaksinasi-covid-19#:~:text=Vaksinasi%20Covid%2D19%20merupakan%20salah,produktif%20dalam%20menjalankan%20aktivitas%20kesehariannya.
Moghadas, S. M., Vilches, T. N., Zhang, K., Wells, C. R., Shoukat, A., Singer, B. H., Meyers, L. A., Neuzil, K. M., Langley, J. M., Fitzpatrick, M. C., & Galvani, A. P. (2021). The Impact of Vaccination on Coronavirus Disease 2019 (COVID-19) Outbreaks in the United States. Clinical Infectious Diseases, 73(12), 2257–2264. https://doi.org/10.1093/cid/ciab079
Muhoza, P., Danovaro-Holliday, M. C., Diallo, M. S., Murphy, P., Sodha, S. V., Requejo, J. H., & Wallace, A. S. (2021). Routine Vaccination Coverage—Worldwide, 2020. MMWR. Morbidity and Mortality Weekly Report, 70(43), 1495–1500. https://doi.org/10.15585/mmwr.mm7043a1
Nurfadilah, I. (2021). Info Vaksin Covid-19 Gratis Kabupaten Garut Dosis 1 Dan 2 Periode 23 September – 31 Desember 2021. Diambil Dari Sragen Update.Com Website:Https://Sragenupdate.Pikiran-Rakyat.Com/Nasional/Pr-
Nur Nazmi, A., Hidayatin, N., & Dwi Antika Hadi Supaat, L. (2022). Hubungan Persepsi Tentang Vaksin Covid-19 Dengan Kecemasan Saat Akan Menjalani Vaksinasi Covid-19 Pada Masyarakat Di Desa Tembokrejo Tahun 2022. PROFESSIONAL HEALTH JOURNAL, 4(1), 37–44. https://doi.org/10.54832/phj.v4i1.317
Osborne, S. P. (2020). Public Service Logic: Creating Value for Public Service Users, Citizens, and Society Through Public Service Delivery (1st ed.). Routledge. https://doi.org/10.4324/9781003009153
Pratama, Y., Heryanto, I., Dwiyanisa, A., & Megawati, I. (2021). PENGARUH KUALITAS PELAYANAN DAN KUALITAS PRODUK TERHADAP KEPUASAN KONSUMEN: SURVEY PADA SALAH SATU PERUSAHAAN SEPEDA DI KOTA BANDUNG. Majalah Bisnis & IPTEK, 14(2), 56–68. https://doi.org/10.55208/bistek.v14i2.231
Rakhmawati, N. A., Aditama, M. I., Pratama, R. I., & Wiwaha, K. H. U. (2020). Analisis Klasifikasi Sentimen Pengguna Media Sosial Twitter Terhadap Pengadaan Vaksin COVID-19. Journal of Information Engineering and Educational Technology, 4(2), 90–92. https://doi.org/10.26740/jieet.v4n2.p90-92
Rina, D. (2020). Pencegahan Penyebaran Virus Corona di Bandara Menggunakan Artificial Intellegence. STRING (Satuan Tulisan Riset Dan Inovasi Teknologi), 5(1), 94. https://doi.org/10.30998/string.v5i1.6199
Rokom. (2021). Pemerintah Gencarkan Upaya Penanganan Lonjakan Kasus Covid-19. Diambil Dari Sehat Negeriku Website: Https://Sehatnegeriku.Kemkes.Go.Id/Baca/Berita-Utama/20210622/1337942/Pemerintah-Gencarkan-Upaya-Penanganan-Lonjakan-Kasus-Covid-19/
Rosenbloom, D. H., Kravchuk, R. S., & Clerkin, R. M. (2021). Public Administration: Understanding Management, Politics, and Law in the Public Sector (9th ed.). Routledge. https://doi.org/10.4324/9781003198116
Sanz-Leon, P., Hamilton, L. H. W., Raison, S. J., Pan, A. J. X., Stevenson, N. J., Stuart, R. M., Abeysuriya, R. G., Kerr, C. C., Lambert, S. B., & Roberts, J. A. (2022). Modelling herd immunity requirements in Queensland: Impact of vaccination effectiveness, hesitancy and variants of SARS-CoV-2. Philosophical Transactions of the Royal Society A: Mathematical, Physical and Engineering Sciences, 380(2233), 20210311. https://doi.org/10.1098/rsta.2021.0311
Shah, A. S. V., Gribben, C., Bishop, J., Hanlon, P., Caldwell, D., Wood, R., Reid, M., McMenamin, J., Goldberg, D., Stockton, D., Hutchinson, S., Robertson, C., McKeigue, P. M., Colhoun, H. M., & McAllister, D. A. (2021). Effect of Vaccination on Transmission of SARS-CoV-2. New England Journal of Medicine, 385(18), 1718–1720. https://doi.org/10.1056/NEJMc2106757
Suhaedading, Ll. I. (2020). Pembatasan Sosial Berskala Besar (PSSB) saat Pandemi Covid-19 dan Dampaknya bagi Pasar Modal Indonesia. Abiwara : Jurnal Vokasi Administrasi Bisnis, 2(1), 33–37. https://doi.org/10.31334/abiwara.v2i1.1053
Supriyanto, A., Wiyono, B. B., & Burhanuddin, B. (2021). Effects of service quality and customer satisfaction on loyalty of bank customers. Cogent Business & Management, 8(1), 1937847. https://doi.org/10.1080/23311975.2021.1937847
Susilawati, E. (2016). Public services satisfaction based on sentiment analysis: Case study: Electrical services in Indonesia. 2016 International Conference on Information Technology Systems and Innovation (ICITSI), 1–6. https://doi.org/10.1109/ICITSI.2016.7858241
Vroom, V. H. (2019). Some Personality Determinants of the Effects of Participation (1st ed.). Routledge. https://doi.org/10.4324/9780429260995
Yuantari, C. (2022). Kualitas Pelayanan Pemberian Vaksinasi COVID-19 Dengan Kepuasan Pasien di Puskesmas Dukun Kabupaten Magelang Tahun 2021. HIGEIA JOURNAL OF PUBLIC HEALTH RESEARCH AND DEVELOPMENT.
Unduhan
Diterbitkan
Terbitan
Bagian
Lisensi
Hak Cipta (c) 2023 Taufik Nurul Ramdani
Artikel ini berlisensiCreative Commons Attribution-ShareAlike 4.0 International License.
This work is licensed under a 